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Use to upgrade the firmware on one or more meters of the same type in a single session. Supervisor-level access is required to upgrade devices. Ensure that you record your device's usernames and passwords prior to upgrading the device firmware.

warning

unintended equipment operation

Do not use a meter's digital outputs for any safety critical application due to possible unexpected changes of state during power cycles, power outages, or firmware upgrades.

Failure to follow these instructions can result in death, serious injury, or equipment damage.

To reduce the risk of upgrade errors, the computer power option needs to be set to stay on and the screensaver needs to be disabled. If you are using a laptop, plug it into a wall outlet and set the power option to “do nothing” if the lid is closed.

notice

loss of data

Backup a meter's data before you upgrade a meter's firmware.

Failure to follow these instructions can result in a loss of data.

Note

A firmware upgrade erases data that is stored in a meter's memory. The data includes waveforms, data recorders, min and max values, and integrator values (for example, kWh). Be sure to upload or save any of the data that you want to keep before performing the firmware upgrade.

### Using

##### Before you begin

If you intend to upgrade the firmware for Ethernet devices, you can improve upgrade time by completing the following:

Right-click the device in and click Configure Device to open the Ethernet Device Configuration dialog.

Right-click the dialog and click Advanced Properties.

Set the Transmit Delay to 0 and Use Acknaks to No.

Remember to reset these properties after the firmware upgrade completes.

##### Upgrading a meter's firmware

Complete the following steps to upgrade the firmware of an meter:

Obtain the applicable upgrade (.upg) files for your device from the Web site or from .

Save the files in a folder accessible on the computer.

Close if it is open, and stop the and before proceeding.

Start .

Click Tools > System > . Type your username and password in the log in prompt. A dialog opens with recommendations regarding the upgrade operation. After reading the recommendations, click OK to open .

If you need to implement any changes because of the recommendations and warnings, close , make the changes then re-open and continue.

Select the device type of the device(s) you want to upgrade from the List Devices of Type dropdown list.

Select the names of the devices that you want to upgrade in the Select Devices to Upgrade box.

In the Select Revision section, click Select File. Locate and select the upgrade (.upg) file that you saved in step 2, then click Open.

Select or clear the Save/Restore framework check box (selected by default). If selected, this keeps a copy of your current framework template during the upgrade. After the firmware upgrade finishes, restores your framework template.

Note

The loads new meter firmware that does not contain any framework templates. If you want to preserve customizations you have made to your device framework, select Save/Restore framework. However, if you intend to replace the existing meter framework with a new one (for example, with a new default meter template that you have downloaded), clear Save/Restore framework.

If you are upgrading multiple devices, specify in the Attempts area how the responds to an unsuccessful upgrade:

Select Halt After, then enter a number in the box to specify how many attempts should make before stopping during an unsuccessful upgrade. By default, the utility is set to stop after the first unsuccessful upgrade.

Select Ignore Unsuccessful to attempt to upgrade all of the selected devices regardless of the number of devices with unsuccessful upgrades.

Click Upgrade to upgrade the selected devices.

The Upgrade Status box shows the stages of the upgrade process. The Completed progress bar indicates what percentage of the upgrade is complete. Each completed upgrade is listed in the Upgrade Status box.

Restart the and .

### Firmware upgrade error codes

The following table describes the various error codes that may occur when you upgrade your device's firmware.

Error Code | Description
--- | ---
0,1,2,3,4, 5, 6, 7, 8, or 9 | Indicates a negative acknowledgment to a request. Contact for assistance.
100 | Device timed out while downloading firmware. Probable causes: a) poor communication or b) the device stopped functioning.
101,102, 103, 104, 105 | Indicates a bad response to a request. Contact for assistance.
106 | was unable to prepare the device to accept new firmware. Try to upgrade the device again. Contact for assistance if the problem persists.
107 | was unable to verify the device's new firmware. Try to upgrade the device again. Contact for assistance if the error persists.
108 | was unable to download a firmware packet. Try to upgrade the device again. Contact for assistance if the error persists.
109 | was unable to retrieve the device framework. Probable causes: a) time out or b) device not functioning.
110 | was unable to retrieve the device's firmware revision. Probable causes: a) time out, b) device not functioning, or c) cannot access the device's firmware revision register.
150 | cannot save the device framework to the file <device_name>.conf. Make sure the ...\\config\upgrade directory exists and that you have write permissions.
151, 155 | The did not successfully upgrade a device and left a <device_name>.conf file. Probable cause: you are attempting to upgrade a different device than the one that the previously unsuccessfully upgraded.
152 | The information in the file <device_name>.conf is corrupted or unrecognizable by the . Contact for assistance.
154 | was unable to restore the device setup. Probable causes: a) time out or b) device not functioning.
156 | was unable to restore the device framework completely to the file <device_name>.conf. This error is most likely caused by a full hard drive.